"I just wanted to drop you a few words to thank you for such great work on our website this past year. The whole redesign has made such a difference to the flow of traffic and the enquiries we are receiving, plus all your work on promotion to the search engines really does work as we feature regularly in the top 5 searches on Google etc.

"But more importantly I want to thank the team for the efficient management of the site generally, incorporating updates immediately, spotting opportunities for links and acting on them and giving advice on how to save money and, more importantly, time. The new improved server is doing its job well! Thank you for all your efforts, they are much appreciated."